PURCHASE:
Terms:
In order for work to begin on a custom bass, a non-refundable deposit of $400 is required. Work on the ordered instrument will commence in the next available batch once the deposit has been received and all materials are in place. Should the customer decide to cancel the order at any stage after the deposit has been paid and work began, Mane Custom Bass reserves the right to retain the deposit.
Payment stages:
Once the build has commenced, any changes to spec must be communicated to us by email within 7 days. A new spec will then be issued and signed off by the customer before work can continue. After 7 days of the start of the build, no changes can be made.
- Any in stock Basses (no upgrade options) ordered for US delivery, will be delivered within 5-7 business days where possible, international deliveries may take 7-14 business days for delivery, subject to customs clearance.
- Any in stock Basses (including upgrade options) ordered for US delivery, will be delivered within 7-10 business days where possible, international deliveries may take 10-15 business days for delivery, subject to customs clearance.
- Responsibility for ownership of goods passes to the customer once they have been delivered.
- Unless otherwise advised, delivery will be fully insured and carried out by one of our logistics partners: UPS, DHL and USPS within normal business hours. A signature at the delivery address will be required.
- The charge for delivery will be shown at the final checkout stage before final submission for all orders. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
- All delivery times and dates are subject to stock availability and backlog.
- Mane Custom Bass can under no circumstances compensate for delayed orders.
- ANY DAMAGE MUST BE NOTIFIED WITHIN 48 HOURS OF DELIVERY – Mane Custom Bass CANNOT BE HELD RESPONSIBLE FOR TRANSIT DAMAGE IF REPORTED AFTER 24 HOURS OF DELIVERY.
- 14 day money back guarantee – returned goods must be in its original condition and should have their original packaging.
- Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It can take up to, but no longer than, 14 days for the funds to show on the customer's account.
- 30 day manufacture warranty on bass parts, i.e. bridges, tuners, pickups and preamps. Mane Custom Bass will supply replacement parts if notified by customer within 30 days of receiving the bass.
- Goods that have been altered from their original condition in any way cannot be returned and will not be refunded.
- Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
- The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by Mane Custom Bass. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek compensation.
- The customer has a duty to re-package any returned goods in such a way as to avoid any damage to the goods whilst in transit back to Mane Custom Bass (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met, Mane Custom Bass reserve the right to return the goods to the customer or to seek compensation.
- Full payment must be received before any goods will be shipped.
- Prices are quoted in US dollars.
- Payment will only be accepted in USD. All payments will be processed in the US.
- We accept the following forms of payment PayPal, VISA, Mastercard, Venmo, Cash App, Zelle.
Terms:
In order for work to begin on a custom bass, a non-refundable deposit of $400 is required. Work on the ordered instrument will commence in the next available batch once the deposit has been received and all materials are in place. Should the customer decide to cancel the order at any stage after the deposit has been paid and work began, Mane Custom Bass reserves the right to retain the deposit.
Payment stages:
- Deposit: $400 USD (non-refundable).
- Interim Payment: customer will be billed monthly per predetermined agreed amount.
- Final Payment: Final balance due on completion and before collection. You will be notified approximately 3 weeks before completion, of your outstanding balance.
- Build time is currently estimated at 4-6 months from batch start date. Mane Custom Bass will endeavor to complete all work within this period. However, this may occasionally be affected by unavoidable circumstance.
Once the build has commenced, any changes to spec must be communicated to us by email within 7 days. A new spec will then be issued and signed off by the customer before work can continue. After 7 days of the start of the build, no changes can be made.